Senior Client Services Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time
Job Description

We are seeking an experienced Senior Client Service Officer to join our team. The successful candidate will be responsible for providing exceptional client service and support, ensuring seamless delivery of banking services.

About the Role:

  • Deliver top-notch client service and experience through all interactions.
  • Ensure timely resolution of client queries and complaints.
  • Maintain a professional image and represent the bank positively.

Key Responsibilities:

  • Handle generic client enquiries via phone and email.
  • Provide technical support and training on online banking channels.
  • Troubleshoot and resolve issues with online banking.
  • Assist in the development and maintenance of documentation related to online banking.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving and analytical skills.


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