Client Service Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time
Job Description

CIMB Federal Territory of Kuala Lumpur, Malaysia

The Client Service Account Manager will be accountable for a portfolio of top tier target corporate clients. They will act as the primary day-to-day contact and escalation point on all service matters.

Key Responsibilities:

  • Own the service relationship and client experience by acting as the client's key service contact and escalation point.
  • Co-ordinate a uniform approach with the client to establish a rapport that allows for joint strategic and tactical planning.
  • Act as the client's advocate and maintain integrity and respect at all times.
  • Proactively identify opportunities to improve service quality and process efficiency.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Other

Industries: Banking


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