Client Service Manager
4 days ago
CIMB Federal Territory of Kuala Lumpur, Malaysia
The Client Service Account Manager will be accountable for a portfolio of top tier target corporate clients. They will act as the primary day-to-day contact and escalation point on all service matters.
Key Responsibilities:
- Own the service relationship and client experience by acting as the client's key service contact and escalation point.
- Co-ordinate a uniform approach with the client to establish a rapport that allows for joint strategic and tactical planning.
- Act as the client's advocate and maintain integrity and respect at all times.
- Proactively identify opportunities to improve service quality and process efficiency.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Other
Industries: Banking
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