VP, Client Services

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hogarth Worldwide Ltd Full time

Back to careers VP, Client Services (Malaysia/ Hyderabad) Mumbai, India

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

Your role in a nutshell:

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a good hold on account handling and provide support to your line manager by managing projects from brief to final delivery, on time and budget. You will need to be client focused and able to demonstrate good communication, organization and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

Location:
Kuala Lumpur, Malaysia for the initial 12-15 months and Hyderabad, India thereafter.

Reporting Structure:
The role will report to the Regional MD of Growth, based in Singapore.

Key Areas of Responsibility:

  • Demonstrate a thorough understanding of the Hogarth business model, services and technology.
  • Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant.
  • Ensure optimum productivity levels are achieved and team morale is high.
  • Ensure clients understand agreed workflows and manage them through the process.
  • Set and manage client expectations deliverables and timeframes.
  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible.
  • Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client.
  • Build strong day to day relationships with all clients and agency stakeholders - communication is key.
  • Strive to better client and stakeholder relations.
  • Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external (Clients and agencies) where necessary to ensure things get done but setting realistic expectations with clients.
  • Act as a brand QC/Guardian – always ensure brand guidelines, QC checklists and procedures are followed.
  • Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary.
  • Highlight and resolve quality control issues.
  • Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by GAD.
  • Contribute to profitability of accounts, budgeting and forecasting process.

Requirements:

  • 10-12 years managing and servicing international accounts and thorough knowledge of digital production.
  • Strong time management/prioritization skills.
  • Strong project management skills.
  • Can do attitude and an ability to work under pressure.
  • Strong interpersonal and communication skills.
  • Strong numeracy skills.
  • Highly organized, detail oriented, client focused and proactive.
  • Experience of running a strong dynamic account team including resource planning.
  • Strong IT literacy, including Word, Excel, PowerPoint/Keynote.

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability.

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