Client Services Coordinator

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

We are seeking an exceptional Client Services Coordinator to join our Client Experience team in Australia. In this role, you will be responsible for delivering top-notch client services and support to both new and existing clients, advisers, and product owners.

Key responsibilities include efficiently handling customer inquiries through various channels, ensuring timely responses and resolutions. You will also be responsible for managing your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.

In addition to your administrative duties, you will collaborate with other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed. You will also receive training in various disciplines with regular assessments to measure competency and output quality.

We are looking for a highly organized and motivated individual with excellent communication skills, who can provide exceptional customer service and support. Strong problem-solving skills, computer literacy, and attention to detail are essential for this role.

The ideal candidate will have a minimum of 2 years of experience in customer-facing roles, with a strong understanding of legislation and company procedures. They will be able to handle high volume workloads and perform in demanding situations from time to time. A willingness to adapt to change and perform above and beyond the call of duty is also essential.


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