Service Delivery Lead
6 days ago
We are looking for a skilled professional with experience in managing customer experience operations, preferably within call centres or customer support environments in Malaysia, supporting global markets.
Key Skills & Qualifications- Proven leadership skills with a track record of driving team performance and customer-centric initiatives.
- Solid understanding of customer service metrics, call centre technology, and operational KPIs.
- Passionate about customer experience and driven to make a meaningful impact on service delivery.
-
IT Service Delivery Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Teknowiz Full timeAbout the Job:We are looking for a seasoned IT Service Delivery Lead to oversee the day-to-day IT operations at Teknowiz.The successful candidate will have a strong understanding of IT operations and infrastructure management, as well as expertise in SRE principles and practices.Responsibilities:Service DeliveryEnsure that all services are delivered in...
-
Regional Service Delivery Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Jones Lang LaSalle Incorporated Full timeJob SummaryThe Regional Service Delivery Lead will be responsible for managing operations across the AMEA region, ensuring alignment with company objectives and policies. This includes managing teams, operational governance, and overseeing budget and expenditures. The successful candidate will have excellent communication and leadership skills, with the...
-
Global Service Delivery Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeAs a Global Service Delivery Lead, you'll be responsible for overseeing the delivery of exceptional service quality to our customers worldwide. You'll work closely with business leaders to gather requirements and provide data-driven insights to support decision-making.You'll also be responsible for monitoring team performance, identifying areas for...
-
Service Delivery Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeService Delivery ManagerWe are seeking a highly motivated and experienced individual to join our Contact Centre team as a Service Delivery Manager. The successful candidate will be responsible for overseeing the delivery of exceptional customer service, managing key performance indicators, and leading a team of Customer Service Executives.Key...
-
Service Delivery Lead
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Expro International Group Full timeAbout UsWe're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all.Our team is dedicated to providing high-quality services to our clients, and we're looking for a skilled Service Delivery Manager to join us.Job DescriptionEnsure that all service activities are...
-
Service Delivery Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob Description:The Regional Service Delivery Lead is responsible for ensuring the delivery of DTX Services within their respective area. This role involves supporting the execution of projects in close alignment with the Solution Design & Implementation team and overseeing a team of Site Specialists.Key Responsibilities:Ensure the delivery of DTX Services...
-
Technology Service Delivery Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full timeAs the Head of IT Philippines, you will be responsible for driving the execution of transformation, change, delivery, and run of IT services towards Allianz Popular SL's customers in the Philippines. This individual will develop and monitor services, ensuring efficient delivery of local and global services to meet customer expectations.BenefitsAllianz...
-
IT Service Delivery Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full timeAt Adventus Pte Ltd, we are committed to delivering exceptional service to our clients. As a key member of our team, the Service Delivery Manager plays a crucial role in ensuring that our services meet and exceed customer expectations.Job Description:Lead and drive the service delivery for assigned accounts to ensure seamless execution and timely...
-
Service Delivery Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full timeWe are seeking an experienced Service Delivery Director to lead our IT service management team. In this critical role, you will ensure the smooth & continuous end-to-end operation of Incident, Problem, and Change Management processes across AIA. By effectively managing each of the critical IT service management functions, you will contribute to maintaining...
-
IT Service Delivery Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeLenovo is seeking an experienced Incident, Problem and Change Lead to join our team. The successful candidate will be responsible for managing our IPC management processes, ensuring alignment with ITIL best practices.Job DescriptionManage IPC Processes: Responsible for the effective day-to-day management of incidents, problems, and changes, ensuring that...
-
Regional Service Delivery Director
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob Overview:The Regional Service Delivery Lead is a critical role that requires strong leadership and organizational skills to deliver high-quality service delivery within their respective area. The successful candidate will have a proven track record of managing teams and driving business results.Key Responsibilities:Deliver high-quality service delivery...
-
Service Delivery Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full timeWe are seeking a seasoned Service Delivery Director to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with experience managing a...
-
Global Technology Delivery Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full timeKey Accountabilities:As the IT Workplace Delivery Manager, you will be responsible for leading the delivery of high-quality services to end-users across the organization. This includes:Managing the planning, execution, and maintenance of end-user computing environments.Collaborating with cross-functional teams to deliver projects and initiatives that align...
-
Claims Service Delivery Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full timeJob DescriptionThe Assistant Manager, Motor Own Damage Claims will be responsible for managing and supervising the Motor Own Damage Claims unit, reviewing claims services processes, and analyzing the performance of service providers.This role requires strong leadership and people management skills, as well as the ability to adapt to changing circumstances....
-
IT Service Delivery Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeThe Regional Service Operations Lead plays a critical role in ensuring the successful delivery of DTX Services within the respective area. This individual will work closely with the team of Solution Design & Implementation to execute projects and oversee a team of Site Specialists.Key responsibilities include:Ensuring DTX Services are delivered within the...
-
Service Delivery Head
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Smiths Group plc Full timeWe are a global leader in mission-critical flow control solutions for energy and process industries, and we are seeking a highly skilled APAC Operations Director to join our team.Key ResponsibilitiesLead and manage the Service Operations organisation within the designated region to ensure safe, efficient, and productive delivery of operations across the...
-
Global Delivery Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia VML South Africa Full time**Position Overview:**We are seeking a highly skilled Global Delivery Lead to join our team in Malaysia. The successful candidate will be responsible for leading the delivery of offshore ecommerce, mobile, and martech projects out of India.The ideal candidate will have a strong understanding of project management methodologies, including Agile and Waterfall....
-
APAC Delivery Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full timeWe are looking for an experienced APAC Delivery Lead to join our team at Zurich Australian Insurance Ltd. The ideal candidate will have a proven track record of managing delivery of IT projects with remote teams located in multiple locations.You will be responsible for driving the delivery of projects related to the APAC Digital Retail Platform, ensuring...
-
Expert SAP Service Delivery Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia cbs APAC Full timeAbout the JobCbs APAC is seeking a highly experienced Expert SAP Service Delivery Professional to lead the delivery of SAP Application Management Services to clients. As an Expert SAP Service Delivery Professional, you will be responsible for overseeing the successful delivery of SAP AMS to clients across multiple regions.You will work closely with...
-
Service Delivery Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full timeJob DescriptionSutherland is seeking a leadership-oriented and self-motivated individual to join our team as a Service Delivery Manager. As a key member of our contact center, you will be responsible for leading and monitoring a team of associates to achieve organizational goals.Key Responsibilities:Lead, monitor, and supervise a team of at least 10...