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Client Services Liaison

2 weeks ago


Klang, Selangor, Malaysia Zuellig Pharma Full time

About Us

Zuellig Pharma is a leading healthcare solutions company in Asia, serving more than 200,000 medical facilities and working with over 450 clients, including the top 20 pharmaceutical companies in the world.

Our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

Purpose of the Role

This role supports the Manager, Client Key Account Management in developing and maintaining strategic Key Account plans for each key client, driving win-win collaborations and engagements with key clients in the market.

Responsibilities

  • Foster close working relationships with internal and external stakeholders to communicate, develop, and follow up on all clients and inventory-related matters.
  • Review business plans in coordination with clients to achieve overall business objectives and profitability.
  • Manage and take responsibility for monitoring and controlling stockholding and inventory transactions for all clients, including stock write-offs.
  • Handle inventory issues internally and externally with clients in a service-oriented manner.
  • Disseminate daily, monthly, and quarterly reports to clients in a timely and accurate manner.
  • Report departmental issues, non-conformities, and accomplishments to the Manager, Client Key Account Management, ensuring effective communication both internally and externally.
  • Attend, participate, and conduct meetings (internally and externally), including cross-functional meetings. Support and participate in cross-functional projects when assigned or appropriate.
  • Demonstrate a strong understanding of clients' industries, businesses, and products.
  • Understand the company's digital tools and support services, effectively utilizing our tools and apps to address clients' needs.

Requirements

To succeed in this role, you should have:

Mandatory Requirements

  • A Bachelor's degree in a relevant field.
  • Minimum one year of working experience.

Beneficial Qualifications

  • Knowledge of customer service or client-facing experience.

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

Our Total Rewards program is designed to support your overall well-being in every aspect.