Customer Service Associate

6 days ago


Kajang Municipal Council, Malaysia Sonoco Full time
About Us
As a global supplier of graphics production and pre-media services, we strive to provide exceptional support to packaged goods companies.

We help brand owners deliver their products efficiently by delivering various services such as pre-press, digital services, creative services, and technology services. Our mission is to ensure that our clients' vision is seamlessly interpreted across all physical and digital media.

Job Description
The Client Service Representative will be responsible for managing client accounts, providing excellent customer service, and supporting junior staff within the designated client account. Key responsibilities include:
  1. Supporting the Client Service team with any requirements for designated customer accounts.
  2. Clarifying client requirements and managing expectations regarding timelines.
  3. Utilizing standard working practices (SWP) to process pre-artwork build activities.
  4. Producing tracking documents and notifying account leads if deliverables timing becomes a concern.
  5. Scheduling production resources as directed.
  6. Releasing completed products according to agreed-upon timelines.
  7. Preparing quotes and invoices for client billing.
  8. Cultivating junior staff within the designated client account.
  9. Identifying and addressing issues with relevant team members.
  10. Supporting the Management team in investigating process improvements.

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