SME Customer Engagement Manager

4 days ago


Kajang Municipal Council, Malaysia OCBC Full time

Job Description

Key Responsibilities
  1. Servicing Customers - Provide excellent customer service to a portfolio of larger SME customers, identifying opportunities to cross-sell and up-sell relevant business banking products.
  2. Engaging Customers - Foster strong relationships with key community banking customers through regular communication and follow-up, ensuring customer needs are met and expectations exceeded.
  3. Managing Risk - Identify and mitigate potential risks associated with customer transactions, ensuring compliance with regulatory requirements and internal policies.
  4. Delivering Results - Achieve revenue growth targets and exceed customer satisfaction levels, contributing to the bank's overall success.
  5. Adhering to Policies - Perform duties in accordance with laws, regulations, rules, and policies, ensuring an acceptable and professional service is delivered to valued business customers.

Job Requirements

  1. A recognized Diploma/Degree or equivalent is required for this role.
  2. A minimum of 2 years of working experience in loans sales, account management, or relationship management is necessary, preferably in a financial institution or a service provider involved in consultancy, pharmacy, IT, logistic services, trading, and industrial products wholesale or retail.


  • Kajang Municipal Council, Malaysia OCBC Bank Full time

    We are seeking a highly skilled Community Banker for SMEs to join our team at OCBC Bank. As a Business Banking Relationship Manager, you will be responsible for building and maintaining relationships with our key community banking customers, identifying their business needs, and providing tailored solutions.Key ResponsibilitiesCustomer Engagement: You will...

  • SME Lending Officer

    3 days ago


    Kajang Municipal Council, Malaysia OCBC Full time

    ResponsibilitiesYou will work closely with our SME customers to understand their financial needs and provide relevant business banking solutions.You will conduct regular customer visits to build strong relationships and identify opportunities for cross-selling and up-selling.You will maintain accurate records of customer interactions and ensure compliance...


  • Kajang Municipal Council, Malaysia OCBC Bank Full time

    Job Description - Relationship Manager, Community Banking - Kajang Branch (240000FH)ResponsibilitiesRevenue Performance: The ComBk RM will be provided with a portfolio of larger SME customers of the branch. His or her role will be that of engaging and servicing this portfolio of business customers and to achieve a desirable revenue growth target by...


  • Kajang Municipal Council, Malaysia OCBC Full time

    DescriptionRevenue Performance – The ComBk RM will be provided with a portfolio of larger SME customers of the branch. His or her role will be that of engaging and servicing this portfolio of business customers and to achieve a desirable revenue growth target by cross-selling and up-selling various relevant business banking products that meet the...


  • Kajang Municipal Council, Malaysia OCBC Full time

    Job ProfileResponsibilities and RequirementsCustomer Engagement - Engage with a portfolio of larger SME customers to provide exceptional customer service and identify opportunities to cross-sell and up-sell relevant business banking products.Relationship Development - Foster strong relationships with key community banking customers through regular...


  • Kajang Municipal Council, Malaysia OCBC Bank Full time

    We are seeking a Commercial Banking Relationship Specialist to join our team at OCBC Bank. As a Business Banking Relationship Manager, you will be responsible for building and maintaining relationships with our key community banking customers, identifying their business needs, and providing tailored solutions.Key ResponsibilitiesCustomer Needs: You will...


  • Kajang Municipal Council, Malaysia OCBC Full time

    Job OverviewRole and ResponsibilitiesCross-Selling and Up-Selling - Engage with a portfolio of larger SME customers to achieve revenue growth targets by offering relevant business banking products, including loan and liability products, FX sales, and cash management services.Relationship Building - Foster strong relationships with key community banking...


  • Kajang Municipal Council, Malaysia OCBC Bank Full time

    As a Relationship Management Professional at OCBC Bank, you will play a key role in delivering exceptional services to our valued business customers. Your primary responsibility will be to build and maintain relationships with our key community banking customers by providing timely and effective follow-up services, ensuring customer satisfaction and...


  • Kajang Municipal Council, Malaysia OCBC Bank Full time

    At OCBC Bank, we are committed to delivering exceptional services to our valued business customers. As a Business Banking Relationship Manager, you will be entrusted with a portfolio of larger SME customers and play a key role in engaging and servicing their needs.ResponsibilitiesRevenue Growth: You will work closely with your clients to understand their...


  • Kajang Municipal Council, Malaysia ANUGRAH INOVASI MAKMUR INTERNATIONAL SDN. BHD. Full time

    As a Key Opinion Leader Engagement Manager, you will be responsible for identifying, engaging, and maintaining relationships with influential individuals in the industry. Your primary goal is to enhance brand awareness and credibility by collaborating with social media influencers, bloggers, and experts.Required Skills and Qualifications:Bachelor's degree in...


  • Klang Municipal Council, Malaysia Techno Fresh Agro Produce Sdn Bhd Full time

    ResponsibilitiesThe Sales Executive will be responsible for:Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedules to engage with customers and trade partners.Conduct market research to stay ahead of competitors and identify new business opportunities.Build and maintain strong relationships with...


  • Ampang Jaya Municipal Council, Malaysia Love & Laugh Group Full time

    We are looking for a highly motivated Customer Engagement Executive to join our team at Love & Laugh Group.The ideal candidate will have excellent interpersonal and communication skills (written and verbal), ability to handle dissatisfied or angry customers with empathy and professionalism, and strong problem-solving skills to resolve customer issues...


  • Kajang Municipal Council, Malaysia Dr Clear Aligners Group Full time

    About UsDr. Clear Aligners Group is a dynamic and fast-growing company that specializes in personal care product manufacturing. We are committed to delivering high-quality products and providing excellent customer service.We are seeking an experienced Assistant HR Manager to join our team who shares our vision and values. The ideal candidate will have a...


  • Kajang Municipal Council, Malaysia OCBC Full time

    Job SummaryKey Responsibilities and RequirementsCustomer Service and Sales - Provide exceptional customer service and identify opportunities to cross-sell and up-sell relevant business banking products to a portfolio of larger SME customers.Relationship Building and Maintenance - Foster strong relationships with key community banking customers through...


  • Klang Municipal Council, Malaysia OCBC Full time

    Job OverviewWe are seeking a talented Business Growth Manager to join our EMB Cash Team in Malaysia. As a key member of our team, you will be responsible for developing new business accounts with corporate clients through various channels.Main ResponsibilitiesAcquire corporate clients to develop new business relationships.Introduce the Bank's suite of Cash...


  • Kajang Municipal Council, Malaysia Setlary Malaysia Full time

    1 week ago Be among the first 25 applicantsDirect message the job poster from Setlary MalaysiaSenior HR Executive | Payroll Processing, Employee EngagementSetgaji Sdn. Bhd. is a dynamic and innovative finance solutions provider specializing in services that offer employees access to a portion of their earned wages before the scheduled payday.We are looking...


  • Kajang Municipal Council, Malaysia A&W (Malaysia) Sdn Bhd Full time

    Key QualificationsMinimum 2 years of relevant experience in QSR and in a supervisory role.Fresh graduates are welcome to apply for Manager-in-Training (MIT) role.BenefitsWe offer a competitive salary and benefits package including EPF and SOCSO.We are committed to providing a safe and respectful work environment for all employees.

  • Marketing Manager

    1 week ago


    Kajang Municipal Council, Malaysia Dr Clear Aligners Group Full time

    The Marketing Manager will be entrusted in planning, implementing, and monitoring the company's social media strategy. The goal is to increase brand awareness, improve marketing efforts, and drive engagement and sales. This role requires a mix of creativity, analytical skills, and a passion for social media.Responsibilities:Assist in the creation and...


  • Kajang Municipal Council, Malaysia OCBC Full time

    Solicit and market loan and products to sole-props, partnerships and professional bodies.Build networking and establish relationship with professionals and business associations to acquire new customer base.Ensure bundling cross-selling to drive and generate fee-based income from Forex, CASA and Insurance.Proactively manage and build customer relationship...


  • Kajang Municipal Council, Malaysia Eastsun Superior Print (M) Sdn Bhd Full time

    Fewer than 40 applicants. You still have a chanceJob Requirements:Language(s) required: Mandarin, English, and Bahasa Malaysia.Diploma or Degree in Business Administration / Marketing.Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not...