Customer Service Officer

6 days ago


Kajang Municipal Council, Malaysia Eastsun Superior Print (M) Sdn Bhd Full time

Fewer than 40 applicants. You still have a chance

Job Requirements:
  • Language(s) required: Mandarin, English, and Bahasa Malaysia.
  • Diploma or Degree in Business Administration / Marketing.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively.
  • Social media savvy.
Responsibilities:
  • Interact with customers to provide information in response to inquiries about products & services.
  • Process customer orders and complete activations in an accurate and timely manner, including verifying customer's P.O. against Quotation.
  • Perform initial checking on customer supplied items for example, Artwork, film, sample, etc.
  • Preparing docket to production (Issuing of Job Sheet, Packing Label, Part No Label).
  • Monitor delivery timeliness & issuance of Delivery Note upon delivery.
  • Feedback and update sales team on customer's requirement, production and delivery status whenever necessary.
  • Assist in administration duties of Sales & Marketing Department.
  • Ensure all activities are performed in a proper and professional manner according to company standards.
  • Ensure that all important records are documented as per ISO 9001:2000 requirement.
  • Perform other job related duties as assigned.
Benefits:
  • Annual leave and sick leave.
  • Bonus.
  • KWSP and SOCSO.
  • Medical claim.
  • 5 Working Days.
  • Group Insurance.
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