Account Management Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time

We are hiring an Account Management Specialist to join our team at Teleperformance. As a Customer Success Specialist, you will play a pivotal role in building and maintaining strong relationships with clients, driving customer satisfaction and loyalty.

Key Performance Indicators
  • Enhance customer experience through proactive issue resolution, timely response to inquiries, and personalized support, resulting in increased client retention and loyalty.
  • Foster open communication channels with clients, actively listening to their needs and concerns, and developing targeted solutions to meet their expectations.
  • Cultivate a culture of collaboration and teamwork within the organization, promoting knowledge sharing and best practices to drive business excellence.
Essential Skills
  • Excellent communication and interpersonal skills, enabling effective engagement with clients from diverse linguistic and cultural backgrounds.
  • Education level: SPM and above, combined with relevant experience in customer-facing roles, particularly in banking or financial sectors, highlighting expertise in handling sensitive and confidential data.
  • Ability to work in a fast-paced environment with rotating shifts, demonstrating flexibility and adaptability in responding to changing circumstances.
  • Capacity to build and maintain strong relationships with clients, leveraging emotional intelligence and interpersonal skills to foster trust and loyalty.
  • Commitment to ongoing learning and professional growth, embracing new ideas and strategies to enhance performance and contribute to the organization's success.


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