Retail Operations Supervisor

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia DBR INTERNATIONAL SDN. BHD. Full time

About the Role

This is an exciting opportunity to join our team as a Retail Operations Supervisor. As a key member of the customer service department, you will be responsible for managing and overseeing the delivery of exceptional customer service across our Hong Kong retail operations.

Responsibilities
  • Develop and implement customer service strategies to enhance the customer experience and drive customer satisfaction.
  • Manage a team of customer service representatives, providing guidance, mentoring, and support to ensure they deliver a high level of service.
  • Monitor and analyze customer service metrics to identify areas for improvement and implement necessary changes.
Requirements
  • Minimum 3 years experience in Bridal / Customer Service management preferred.
  • Degree holder.
  • Customer service-oriented with good communication skills.
  • Able to work independently.


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