Complaints Management Expertise Leader
5 days ago
As a leading insurance provider, Prudential Hong Kong Limited values its reputation and strives to deliver exceptional customer service. Our mission is to be partners for every life and protectors for every future.
Job Responsibilities:- Manage and resolve customer complaints and queries in a professional and timely manner.
- Collaborate with internal teams to identify and implement process improvements.
- Develop and maintain strong relationships with stakeholders, including customers, colleagues, and external partners.
- Stay up-to-date with industry developments and best practices in complaint handling.
- Contribute to the development and implementation of policies and procedures related to complaint management.
- Lead by example and promote a positive and inclusive work culture.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Provide regular updates and reports to senior management on complaint trends and resolutions.
- Participate in cross-functional projects and initiatives to drive business growth and improve customer experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Proven ability to build and maintain relationships with diverse stakeholders.
- High level of integrity and discretion.
- Ability to adapt to changing priorities and deadlines.
- Strong technical skills, particularly in complaint handling software and systems.
- Minimum 3 years of experience in complaint handling or a related field.
- Relevant degree or diploma in a related field.
- Strong understanding of regulatory requirements and industry best practices.
- Proficient in Microsoft Office, particularly Excel and Word.
- Excellent written and verbal communication skills.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunities for career advancement.
- Flexible working arrangements.
- Employee recognition and reward programs.
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Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timePAMB | Assistant Manager, Complaints ManagementApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 24100530Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured,...
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