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Branch Management Professional

1 week ago

Johor Bahru, Johor, Malaysia OCBC Bank Full time
About the Role:

We are seeking a seasoned Branch Manager to lead our OCBC Bank team in Johor Bahru. As a key member of our organization, you will play a critical role in driving business growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities:
  • Deliver exceptional customer experiences through effective service delivery, complaint resolution, and quality control.
  • Drive business growth by developing and executing strategic plans to achieve financial targets, including income growth, operating expenses, and pretax profits.
  • Foster a culture of innovation and collaboration among branch staff to drive sales and productivity.
  • Build and maintain relationships with key stakeholders, including customers, regulators, and community leaders.

Requirements:

To succeed in this role, you will need to possess the following skills and qualifications:
  • A degree from an accredited university/college.
  • Minimum 10 years' frontline experience, preferably in business banking or branch operations/consumer business.
  • Strong leadership and people management skills, with a track record of building and developing high-performing teams.
  • Pleasant personality and ability to command respect from peers and subordinates.
  • Good interpersonal and collaboration attributes, with the ability to build working relationships across various vertical teams.
  • Ability to work with uncertainties and challenges in a fast-changing environment.