Head of Housekeeping Operations

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ONYX Hospitality Group Full time

We are seeking a highly motivated and experienced professional to join our housekeeping team as a Head of Housekeeping Operations. As a key member of our management team, you will be responsible for leading and developing our housekeeping team, ensuring they deliver exceptional service quality and maintain the highest standards of cleanliness.

About This Role

This challenging role requires a degree in Hospitality Management or a related field, along with a minimum of 5 years' experience in housekeeping management, preferably in a luxury or upscale hotel. Proficiency in hotel housekeeping systems and knowledge of hygiene, safety, and environmental regulations are also essential.

You will be responsible for overseeing daily housekeeping operations, supervising staff, ensuring quality assurance, managing budgets, and maintaining compliance with hotel policies and regulations.

The ideal candidate will have excellent leadership, organizational, and communication skills, with the ability to work effectively in a fast-paced environment.

Responsibilities:
  1. Operational Management
    Oversee daily housekeeping operations, ensuring smooth execution of tasks and procedures.
  2. Staff Supervision & Development
    Lead, train, and motivate the housekeeping team to achieve high service standards.
  3. Quality Assurance & Guest Satisfaction
    Conduct routine inspections, address guest feedback, and ensure cleanliness standards are maintained.
  4. Budgeting & Cost Control
    Manage departmental costs, optimize resource allocation, and reduce waste.
  5. Compliance & Safety
    Ensure adherence to hotel policies, safety protocols, and local regulations.

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