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Marketing Coordinator

1 week ago

Rawang, Selangor, Malaysia CS Progyms Pharmaceutical Sdn Bhd Full time
Job Description

CS Progyms Pharmaceutical Sdn Bhd is a leading pharmaceutical company dedicated to improving the health and well-being of our community. Our mission is to develop and distribute high-quality pharmaceutical products that make a positive impact on people's lives.

We are seeking an experienced Senior Marketing Co-Ordinator to join our dynamic team in Rawang, Selangor. In this full-time role, you will be responsible for planning, executing, and coordinating all marketing & logistic activities to support the company's growth objectives.

The successful candidate will have at least 3 years of working experience in Marketing/Customer Service/Logistic or equivalent. You should possess good communication skills, coordination and negotiation skills, strong sense of teamwork, and strong execution of work initiative.

Key Responsibilities:
  • Marketing Order Processing
  • Logistic and Delivery Coordination
  • Handling company website communication channels including calls, emails, Whatsapp, social media (Facebook, Instagram, Tiktok), as well as Google Reviews.
  • Stock Monitoring
  • Providing accurate information and assistance to customers regarding company products, orders and services. To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
  • To collaborate with cross-functional teams, including warehouse, retail e-commerce, purchasing departments to resolve customer issues and improve service delivery.
  • To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software/system.
  • To stay informed about E-commerce products, in-store products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.

What We Offer:
  • Competitive salary and performance-based bonuses
  • Opportunities for professional development and career advancement