Guest Service Representative
4 days ago
Job Overview
We are seeking a skilled Guest Service Agent to join our team at Nirvana Asia. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities
- Organize and confirm guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Process all guest payments and ensure accurate billing.
- Activate and file room keys as needed.
- Relay messages and print contingency lists in case of emergency.
- Explain room features to guests and provide directions and information regarding property amenities, services, and hours of operation.
- Follow up on outstanding requests or problems from the previous day and ensure they are resolved.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports in the computer system.
- Accept and record wake-up call requests and deliver them to the appropriate department.
- Count bank at the beginning and end of shift; secure bank.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Requirements
- Foster a positive and professional work environment.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
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