Sales and Technical Leadership Position

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

Sutherland is committed to providing a professional and rewarding work environment. We are seeking a Sales & Tech Lead/SME to lead, develop, and motivate a high-performance team of support specialists. This role will be responsible for managing performance and service quality to guarantee customer satisfaction and meet revenue goals.

Key Responsibilities

The ideal candidate will have the following key responsibilities:

  1. Managing performance and service quality to guarantee customer satisfaction and meet revenue goals.
  2. Developing and implementing effective strategies based on accurate data reports and analysis.
  3. Collaborating with stakeholders on changes in promotions and updates.
  4. Ensuring process compliance and adherence among team members, partners, and third-party providers.
  5. Providing leadership and guidance to team members.
Requirements

We require candidates with a Bachelor's Degree in any field, 1-2 years of experience in a similar role, strong analytical skills, demonstrated leadership abilities, and excellent communication skills. Proficiency in MS Office applications is also required.



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