Academic Solutions Consultant

2 weeks ago


Bayan Lepas, Penang, Malaysia Clarivate Analytic Full time

What You Will Be Doing

As a Customer Success Manager, you will:

Be a trusted advocate/advisor to customers, gaining insight and offering recommendations to help them attain stated outcomes

Deliver exceptional customer experiences by ensuring customers are driving value from Clarivate products and services

Oversee customer training and implement adoption strategies to maximize usage, satisfaction, and ROI

Drive growth by securing existing business and identifying expansion opportunities across Clarivate products and services

Provide governance and operational oversight, establishing internal working relationships and coordinating with virtual matrix teams

Support the Customer Success mission by assisting leadership in identifying, leading, and reporting on key initiatives

Partner and mentor with colleagues, sharing knowledge and providing input to leadership on areas of improvement



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