Digital Solutions Consultant

3 days ago


Bayan Lepas, Penang, Malaysia Siemens Digital Industries Software Full time

Siemens Digital Industries Software is a leader in providing solutions for the design, simulation, and manufacture of products across various industries. Our Digital Enterprise portfolio supports customers in achieving greater efficiency and flexibility. We are currently seeking an experienced Application Support Engineer to join our global team.

In this role, you will handle customer inquiries and problems reported through our support portal or by phone. Your responsibilities will include solving configuration and implementation problems, documenting scenarios, and forwarding information to the development team for issue resolution. You will also contribute to writing knowledge base articles to help other customers with similar questions and issues.

As a mid-senior level Technical Support Specialist, you will have opportunities for growth and professional development within the company. Your strong analytical and communication skills will enable you to make a meaningful impact on our customers' experiences.

  • Solving customer problems and inquiries
  • Configuring and implementing software solutions
  • Documenting scenarios and collaborating with the development team


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