Senior Business Consultant

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aon Hewitt Full time

Better Decisions for a Better World

Aon Hewitt shapes decisions for the better to protect and enrich the lives of people around the world.

We are united through trust as one inclusive team, passionate about helping our colleagues and clients succeed.

The System Analyst (SA) within the Online Benefit Solutions team provides strategic business analysis support to internal business stakeholders and clients where applicable.

Their key responsibilities include working closely with all assigned clients to gain an in-depth understanding of their business needs.

The SA analyses business needs, documents client requirements into APAC and Aon agreed standard requirement templates, and delivers clear guidance and solutions to clients on the functionality, terminology, and standard operating procedures.

This role involves analysing business needs, documenting client requirements, delivering clear guidance and solutions, and working on ad-hoc projects and strategic initiatives to improve productivity and deliver critical solutions locally, regionally & globally.

  • Manage business requirements gathering workstream for new client implementations and complex change requests during renewals as per Aon standard models.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Conduct requirements workshops and sessions with clients to gather and learn business requirements and client processes.
  • Translate requirements into standard requirement templates and work with internal team members to clarify requirements.
  • Communicate client expectations effectively to ensure a mutual understanding of requirements, processes and service delivery.
  • Review Operating Procedure (SOP), Admin Process Document (APD), Claim Rules Arrangement (CRA) with the Admin team.
  • Provide feedback and recommendations for improvement in operational processes.
  • Manage the end-to-end process of Change Request, ensuring all changes are effectively managed and communicated across relevant stakeholders.
  • Monitor and control the change process to align with regional and global standards.
  • Liaise with Data Analysts to ensure alignment with client requirements.
  • Support internal teams to resolve issues and defects.
  • Coordinate with the Configuration System Analyst and Solution Architect on implementation simple design solutions.
  • Outline business requirements where new system features may be required based on client needs.
  • Collaborate and work across multi-disciplinary teams on assigned projects.
  • Help to support and work on productivity efficiency and continuous improvements projects and initiatives.


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