Policy Servicing Expert

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Insurance Group Full time
Job Description

We are seeking a skilled Policy Servicing Expert to join our team at Zurich Insurance Group. In this role, you will be responsible for providing operational support and business process analysis for policy and certificate benefits.

You will participate in system enhancements, process improvements, and digital projects, liaising with superiors and IT or system support teams. Your tasks will include preparing test scripts, performing User Acceptance Testing, and creating sign-off documents from stakeholders.

In addition to these responsibilities, you will review and recommend measures to improve existing processes and systems. You will also perform data analysis and present findings to support business decisions.

Your qualifications and experience should include a Bachelor's Degree in Business Administration or equivalent, along with at least 3-5 years of experience in the insurance industry. Proficiency in MS Office and good command of English and Bahasa Malaysia are essential.

This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality benefits to our customers.



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