Application Resolution Expert

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Full time
Accountabilities:
  • Deliver high-quality financial applications support to internal stakeholders.
  • Collaborate with IT, business partners and vendors to ensure efficient financial services delivery.
  • Provide expert technical guidance and support to users on application functionality and workflows.
  • Evaluate the feasibility of change requests and perform first-level impact assessments.
  • Maintain application parameters, workflows and decisioning rules.
  • Work closely with vendors and system providers to resolve issues and provide solutions.
  • Ensure compliance with regulatory requirements in application processes.
Qualifications:
  • Bachelor's Degree in Finance, Information System or a related field.
  • A minimum of 3+ years of experience in application support, loan processing or financial systems support.
  • Strong analytical and problem-solving skills, ability to work independently and good communication skills.
  • Ability to assist users, troubleshoot and resolve application errors or workflow issues.
  • Ability to manage fixes, change requests and vendor interactions simultaneously.
  • Experience in SQL, credit or collection systems is an advantage.


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