IT Service Delivery Specialist

3 days ago


Penang, Malaysia Quix Recruitment Group Full time
About the Role

This is an exciting opportunity to join a dynamic and inclusive work culture, with opportunities for career development and training. As a Senior Associate, you will be responsible for providing high-quality technology support to the local office, ensuring seamless operations and excellent customer service.

Key Responsibilities
  1. Provide local computer hardware and software support, including troubleshooting and resolution of issues
  2. Act as the senior IT specialist on-site, facilitating support through various teams and managing communications about service disruptions or key changes
  3. Manage internal/external customer expectations, ensuring quality customer service
  4. Participate in regional or local technology projects, including network support, A/V technology, and asset management
  5. Assist with the training and education of clients on technology tools, including MS Office, Google Suite, OneDrive, SharePoint, and PowerBI
  6. Document all work, including research, resolution, and support provided, in the tracking system
  7. Use feedback and reflection to develop self-awareness and improve technical skills
  8. Serve as a subject matter expert in one or more technology areas, providing guidance to the team and clients
  9. Collaborate with other teams, ensuring high-quality service delivery and effective issue resolution


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