Technical Solutions Specialist

5 days ago


Johor Bahru, Johor, Malaysia Novelte - Robotic Solutions Full time

Novelte (M) Sdn. Bhd. is a leading end-to-end robotic solution services company in the Greater China Region, specializing in assisting clients with adapting cutting-edge robotic technologies to streamline operations, enhance productivity, improve compliance, and reduce operational costs.

The RoleYou Will Be Responsible For
  1. Troubleshoot and resolve complex technical issues raised by customers, providing professional technical support to ensure seamless operations.
  2. Analyze customer feedback and propose targeted improvement suggestions to relevant departments to drive business growth.
  3. Develop and maintain comprehensive technical documentation for installation, commissioning, and maintenance, recording work processes and solutions to facilitate knowledge sharing.
  4. Collaborate with account managers to develop strategic implementation plans, complete assigned tasks, and contribute to achieving sales targets.
Ideal Profile
  • A Degree/Diploma in Computer Science, Engineering, or a related field is required.
  • A minimum of 2 years of experience in an Engineering or Helpdesk/Technical Support role is preferred.
  • Excellent communication and interpersonal skills are essential for success in this position.
  • A strong team player who can manage multiple stakeholders and prioritize tasks effectively.
  • Strong analytical skills and comfort dealing with numerical data are necessary for this role.
  • A strong mentor and coach who builds high-performing teams and fosters a culture of continuous learning.
  • A willingness to undertake 0-30% travel for business purposes.
What's on Offer?
  • A leadership role with opportunities for growth and development.
  • The chance to join a well-established brand within Precision Engineering/Robotics/IoT.
  • The opportunity to make a positive impact and contribute to the company's mission.


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