Technical Support Specialist

3 days ago


Johor Bahru, Johor, Malaysia Convergint Full time

About Us

We are Convergint, a leading global systems integrator dedicated to delivering exceptional service to our customers. Our unique culture is built on our commitment to our Values and Beliefs, which drives us to become the premier service provider in the industry.

The Position

We are seeking an experienced technical support specialist to join our Southeast Asia team. In this role, you will provide presales support to our sales team, ensuring a high level of customer satisfaction.

Your Key Responsibilities

  • Design and implement system solutions for all sales/SAM for SEA projects.
  • Support pre-sales activities including site surveys, client meetings, technical presentations, and system demos.
  • Ensure accurate system configurations and quotes for the SEA region.
  • Develop and deliver technical training for the SEA sales team and technical team.
  • Provide after-sales technical support if required.
  • Prepare customer training materials and deliver professional customer training.
  • Participate in internal training and improve your skills.

What We Are Looking For

  • Minimum 3 years of experience in security, electronic, or small electronic project implementation and commissioning.
  • Basic IT knowledge in security hardware, network, and database.
  • Familiarity with security access control systems, CCTV, and alarm system products/systems is an advantage.
  • Candidates with a technical presales background will have an advantage.
  • Strong communication and coordination skills.
  • Excellent client service orientation and ability to learn quickly.


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