Service Support Specialist

3 days ago


Johor Bahru, Johor, Malaysia Sterling Kohler Full time
Job Description

We are seeking a highly skilled Technical Service Specialist to join our team at Sterling Kohler. As a Technical Service Specialist, you will play a critical role in delivering exceptional customer service and technical support to our customers. Your primary responsibilities will include:

Main Responsibilities
  • Develop and implement technical support plans and activities to ensure timely resolution of customer complaints.
  • Provide product knowledge and training to sales colleagues and distributors to enhance their understanding of Kohler products.
  • Work closely with distributors' Kohler Technical Specialists to provide after-sales service for Kohler products.
  • Collaborate with cross-functional teams to develop and implement strategies for improving product performance, suitability, and quality.
  • Monitor inventory levels of spare parts and ensure that necessary materials are available for repairs and sales.

Requirements
  • Bachelor's Degree in a relevant field (e.g., engineering, technical services).
  • Minimum 5 years of experience in the technical service field.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues.

About Us
Sterling Kohler values diversity and inclusivity, and we welcome applications from talented individuals who share our commitment to excellence.

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