Service Support Specialist
3 days ago
We are seeking a highly skilled Technical Service Specialist to join our team at Sterling Kohler. As a Technical Service Specialist, you will play a critical role in delivering exceptional customer service and technical support to our customers. Your primary responsibilities will include:
Main Responsibilities
- Develop and implement technical support plans and activities to ensure timely resolution of customer complaints.
- Provide product knowledge and training to sales colleagues and distributors to enhance their understanding of Kohler products.
- Work closely with distributors' Kohler Technical Specialists to provide after-sales service for Kohler products.
- Collaborate with cross-functional teams to develop and implement strategies for improving product performance, suitability, and quality.
- Monitor inventory levels of spare parts and ensure that necessary materials are available for repairs and sales.
Requirements
- Bachelor's Degree in a relevant field (e.g., engineering, technical services).
- Minimum 5 years of experience in the technical service field.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues.
About Us
Sterling Kohler values diversity and inclusivity, and we welcome applications from talented individuals who share our commitment to excellence.
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