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Operational Excellence Manager
7 days ago
We're seeking a highly skilled and experienced professional to lead the establishment of a robust Global SC PRISM FX Hub, ensuring superior and standardized client experience with efficient SLAs.
The ideal candidate will have extensive experience in establishing similar hubs, implementing setups, transaction processing, client servicing, production support, FX reversals and trouble shooting, ensuring smooth payment experiences for clients.
This role requires collaboration with cross-functional teams to identify priorities, implement changes, and monitor progress towards goals. The selected candidate must possess excellent communication and leadership skills to guide stakeholders and promote a culture of inclusivity and respect.
Key Responsibilities- Lead the setup and operation of the Global SC PRISM FX Hub, ensuring alignment with company objectives and customer needs.
- Develop and implement strategies to enhance client satisfaction, reduce FX-related risks, and improve overall business performance.
- Maintain relationships with internal stakeholders, providing regular updates and insights into hub activities and achievements.
- Conduct regular reviews and analysis of hub operations, identifying areas for improvement and proposing enhancements to management.
- Collaborate with the CoE team to ensure seamless integration of FX operations, leveraging collective expertise to achieve shared goals.
- Ensure timely completion of projects, adhering to project timelines and budget constraints.
- Manage and oversee the recruitment, training, and development of team members, fostering a culture of innovation and collaboration.
- Stay abreast of industry trends and regulatory developments, applying knowledge to inform strategic decisions and optimize hub operations.
We're an international bank with over 170 years of history, committed to making a positive impact on our clients, communities, and colleagues. We're known for our agility, our ability to think differently, and our commitment to driving commerce and prosperity through our unique diversity.
Our purpose is to drive commerce and prosperity through our unique diversity, and our brand promise is to be here for good. We believe that everyone has something unique to offer, and we strive to create an inclusive and values-driven organisation where everyone can thrive.
When you join Standard Chartered, you'll become part of a community that's passionate about making a difference. You'll have the opportunity to work with talented colleagues from diverse backgrounds, share your ideas, and contribute to shaping the future of our bank.
BenefitsWe offer a competitive salary and benefits package to support your mental, physical, financial, and social wellbeing. Our benefits include core bank funding for retirement savings, medical and life insurance, flexible and voluntary benefits, time-off, flexible working options, proactive wellbeing support, continuous learning culture, and being part of an inclusive and values-driven organisation.
