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Global IT Service Senior Specialist

2 months ago

Kulai, Johor, Malaysia Celestica Inc. Full time
Job Summary

Celestica Inc. is seeking a highly skilled Global IT Service Senior Specialist to join our team. As a key member of our IT Operations team, you will be responsible for providing governance over IT Service Delivery and service level management.

Key Responsibilities
  • Monitor, track and report on Service Level Agreement (SLA) and Key Performance Indicator (KPI) performance of various service delivery teams for management reviews.
  • Identify, analyze, and interpret trends or patterns in complex data sets to unveil deeper issues, insights and opportunities for better service delivery and management.
  • Conduct periodic business review meetings with service providers to drive performance achievements.
  • Work with service partners/providers, internal and external, on continuous improvement initiatives to achieve better service outcomes.
  • Participate and assist in IT Service Management (ITSM) processes to augment the service management teams in various capacities as may be called upon.
Requirements
  • 8 to 10 years of relevant experience in IT industry or IT operations.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering or Business Administration.
  • ITIL Certification will be a strong advantage.
About Celestica Inc.

Celestica Inc. is a leading electronics manufacturing services (EMS) company that enables the world's best brands to deliver innovative products to market. We provide a comprehensive range of services, including design, manufacturing, hardware platform and supply chain solutions, to help our customers succeed in a rapidly changing world.