Customer Service Director

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

Role Responsibilities

  • Oversee team's daily operations and ensure targeted operation KPIs are achieved.
  • Monitor team's changing service level and perform appropriate onsite management.
  • Supervise staff KPI and oversee individual performance to enhance service quality.
  • Cooperate with higher management to pursue alignment with Trip.com Group and Corporate Travel HQ's strategic objectives.
  • Deal with complaints and emergencies until customers' problems have been fully resolved.


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