Experience Improvement Manager

Synagie Group Asia & Europe, a leader in digital innovation, is seeking a Process Improvement Manager to drive business growth through efficient process execution.ResponsibilitiesCollaborate with the Business Excellence Director to identify and implement process improvements.Develop and implement automated tools to streamline billing and reporting...

ResponsibilitiesWe are seeking a highly skilled Process Executive to join our team at Cognizant. In this role, you will be responsible for: Providing exceptional customer service through email and other non-voice communication channels Handling customer inquiries and resolving issues with empathy and a customer-centric approach Developing and maintaining...

Job Title: Business Performance Improvement ManagerThis position requires a strategic thinker who can drive business growth through performance improvement initiatives. The ideal candidate will have a strong background in business process improvement, change management, and organizational development.Responsibilities include:Developing and implementing...

We are seeking a highly skilled Business Process Improvement Manager to join our team at Avensys Consulting. As a Business Process Improvement Manager, you will be responsible for identifying and implementing process improvements across various business areas, ensuring increased efficiency and productivity.ResponsibilitiesAnalyze business processes and...

About Our CompanyDigital Transformation ExpertAIA Hong Kong and Macau is committed to creating a healthier, more sustainable future for everyone through digital innovation.We are seeking a highly motivated individual to join our Transformation Team as a Business Transformation Consultant.This role involves driving business enhancements and operational...

About the RoleThe Process Improvement Manager position at Shopee offers an exciting opportunity to drive operational excellence and contribute to the company's growth.You will oversee the entire PTL process, focusing on timely resolution of lost parcel cases.Your key objectives will be:To analyse data and results, identifying opportunities for improvement.To...

Job Title: Performance Improvement Manager at CARSON TECHNOLOGY SDNThis role is perfect for individuals who are passionate about optimizing business processes and delivering exceptional results.As a Performance Improvement Manager, you will be responsible for evaluating daily performance to refine service plans, gathering customer data, performing regular...

At Shopee, we strive to create a seamless customer experience. To achieve this, we need skilled professionals like you to ensure our processes meet the highest standards.Key Responsibilities:Ensure compliance with regulatory requirements by conducting thorough risk assessments and reviews.Identify areas for improvement in our processes and develop strategies...

Job DescriptionAt Generali Malaysia, we are seeking a highly skilled Customer Experience Manager to lead our initiatives in delivering excellent customer experiences.The successful candidate will be responsible for managing and leading projects to enhance our customers' interactions with our products and services.Conduct customer needs analysis and gather...

Job DescriptionThe ideal candidate will have a strong background in customer experience management and team leadership, with a proven track record of delivering business improvements through innovative solutions.This role involves identifying areas for improvement in customer journeys, developing plans, and managing deliverables to align with the company's...

What You'll DoIn this role, you will have the opportunity to leverage your HR expertise to drive business success at Shopee. Your key responsibilities will include:Accountabilities:HR Strategy Development: Contribute to the development of HR strategies that align with business objectives.Employee Experience Enhancement: Design and implement initiatives to...

Job Title: Sales Performance Improvement ManagerWe are seeking a highly skilled Sales Performance Improvement Manager to join our team at Minacs.About the Role:The Sales Performance Improvement Manager will be responsible for analyzing data and performance trends to develop strategic sales plans, collaborating with internal and external stakeholders to...

We are looking for a Travel Experience Manager to join our team in Malaysia. In this role, you will be responsible for planning and implementing marketing campaigns to boost user acquisition and drive sales in the Malaysia market.As a Travel Experience Manager, you will lead cross-functional project teams to execute marketing campaigns effectively, ensuring...

We help businesses improve performance by delivering next-generation customer experience.About Our Job:We oversee work groups, assign tasks, and monitor attendance to ensure productivity.We maintain accurate metrics to gauge individual and team performance.We gather customer feedback from various sources to identify areas for improvement.We analyze customer...

Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...

Job Overview: We are seeking a talented individual to join our team as a Customer Experience Manager. In this role, you will be responsible for driving growth in India and APAC English speaking markets by acquiring new clients and retaining existing ones.Key Responsibilities: Responsible for conversion performance of India and APAC English speaking...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

Key ResponsibilitiesDeliver customer service and support to Isentia clients.Provide excellent, prioritised customer service.Interpret client Relevance requirements.Tailor client keywords.Develop and improve client relevance outcomes.Report and record data in Isentia systems.RequirementsMinimum 1 year Customer Service experience.Tertiary...

Role SummaryThis Process Improvement Associate role is responsible for ensuring the highest standards of quality across all channels.The ideal candidate will have experience in process improvement, quality assurance, and team leadership.Key Responsibilities:Process Mapping: Collaborate with the team to identify areas for improvement and develop strategies to...

Process Improvement SpecialistWe are seeking a highly skilled Process Improvement Specialist to join our team at Zurich Insurance Group. In this role, you will be responsible for reviewing and recommending measures to improve existing processes and systems. You will also establish and update guidelines, working instructions, and standard operating...