Network Resolution Expert

3 days ago


Johor Bahru, Johor, Malaysia Kenso Corporation Full time

We are seeking a highly skilled Network Resolution Expert to join our team. As a key member of our support department, you will be responsible for resolving complex technical issues related to our products.

The ideal candidate should possess a strong understanding of hardware and software components, as well as excellent communication skills. Bilingual proficiency in English and Chinese is also required.

The successful applicant will work closely with customers to resolve product failures, stay current on networking technologies, and investigate problems in a lab environment. A degree in Electrical / Electronic Engineering or Computer Science is essential for this role.

Our company offers a comprehensive benefits package, including 12 days of annual leave and 14 days of medical leave, as well as a performance bonus based on individual performance. We are committed to creating a supportive and innovative work environment that fosters growth and development.

Key responsibilities include:

  • Resolving customer complaints regarding product failures
  • Staying up-to-date on the latest networking technologies
  • Investigating problems in a lab environment using hardware and software tools

The successful applicant should have:

  • A degree in Electrical / Electronic Engineering or Computer Science
  • Bilingual proficiency in English and Chinese
  • Excellent communication and problem-solving skills


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