Assistant Call Centre Supervisor Position

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time
Contact Centre Operations

We are seeking an experienced professional to assist in the management of our contact centre operations in Macau. The successful candidate will have a strong background in customer service and team leadership, with experience in motivating and guiding team members to achieve sales targets and provide exceptional customer experiences.

Key Responsibilities:
  • Assist the manager in leading and motivating shift supervisors, coordinating activities, and setting clear goals to align subordinates with the company's objectives.
  • Provide extra support to shift supervisors to enhance work efficiency, achieve sales targets, and contribute to team discussions.
  • Assist the manager in rate management tasks like setting room rates and room packages in PMS.
  • Build strong relationships with internal and external stakeholders to effectively resolve key issues through constructive communication.
  • Work closely with operations and shift supervisors to gather market and team performance insights, analyze gaps, and provide solutions or strategy recommendations to managers as needed.


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