Healthcare Management Specialist
5 days ago
About the Team
Doctor Anywhere's Provider Relations team plays a pivotal role in expanding our presence and partnerships with pharmacies, hospitals, and medical centers. This ensures our healthcare services are accessible to a greater coverage for our users across primary and specialist care.
About the Role
We are seeking an experienced Senior / Executive, Provider Management team member who will provide accurate and prompt assistance to the panel network of providers with timely information and effective communication between internal stakeholders and external parties (e.g., Panel Providers, Insurance Partners, etc.).
The ideal candidate will have a mindset of continuous improvement and change, demonstrating curiosity, collaboration, and the ability to deal with ambiguity, especially in a start-up environment. Prior experiences in Healthcare Administration, Insurance industries, Specialist or General Practitioners' clinic practice will be beneficial.
This role is based in Malaysia and reports directly to the Director, Provider Management and supports the Singapore Operation Team.
A Summary of Key Responsibilities:
- Provide approval of medical claims to panel clinics.
- Review medical enquiries from panel clinics and offer advice/solutions.
- Conduct internal and external audits for medical claims submitted.
- Assist the Manager to ensure fulfillment of cost containment agreed with clients.
- Any other ad hoc duties assigned when necessary.
About You
- Prior experience in a pharmaceutical or healthcare environment will be advantageous.
- Strong medical knowledge (good to have).
- Strong operations background.
- Excellent communicator and people-oriented individual who enjoys teamwork and working in a collaborative environment.
- Detail-oriented person able to work in a fast-paced environment.
- You have unquestioned integrity and high standards in the work you do.
- Genuine curiosity and strong desire to continuously learn and grow.
- Experience working within a tech startup and hyper-growth environment would be a bonus.
- A start-up attitude - you take full ownership of tasks, willing to go out of your comfort zones and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things - we're not done growing, and heading into uncharted territories is part of the fun.
About Doctor Anywhere
Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening, and vaccinations.
DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto 'Keep Going, Keep Growing,' our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member.
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