Client Success Director

20 hours ago


Petaling Jaya, Selangor, Malaysia CTC GLOBAL SDN BHD Full time
About the Role:

We are seeking an accomplished Senior Account Manager to drive business growth through strategic account management, sales leadership, and relationship building. The ideal candidate will have a strong background in sales and marketing, with experience in managing complex sales cycles and building strong relationships with clients.

Main Responsibilities:
  • Strategic Account Planning: Develop and execute strategic plans to drive revenue growth and customer satisfaction, focusing on key accounts and emerging opportunities.
  • Relationship Building: Establish and maintain strong relationships with client IT and business unit executives, acting as a trusted advisor who understands their needs and requirements.
  • Sales Cycle Leadership: Lead the sales cycle from prospecting to closing, including identifying opportunities, preparing proposals, and delivering presentations.
  • Sales Pipeline Management: Build and maintain a healthy sales pipeline, ensuring consistent achievement of sales targets and company revenue objectives.
  • Customer Engagement: Liaise between customers and internal teams to ensure the timely and successful delivery of our solutions, according to customer needs and business objectives.
  • Contract Negotiation and Preparation: Negotiate and prepare contracts, quotations, and sales documents, ensuring terms are favorable for both the company and the client.
  • Market Strategy and Pricing: Monitor market conditions, recommend pricing strategies, and devise market plans to maintain competitiveness and profitability.


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