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CRM Business Analyst

1 week ago

Subang Jaya, Selangor, Malaysia ZUS Coffee Full time
About the Role

We are looking for a highly motivated Digital Marketing Executive to join our team at ZUS Coffee. The ideal candidate will have a strong understanding of CRM software and a passion for optimizing marketing strategies to enhance customer experiences.

Main Responsibilities
  1. Develop and implement personalized marketing campaigns using CRM tools such as HubSpot, Microsoft Dynamics 365, and Salesforce.
  2. Collaborate with cross-functional teams to ensure seamless execution of marketing activities.
  3. Analyze data to identify trends and opportunities, providing insights to optimize marketing strategies.
  4. Maintain high levels of customer satisfaction through effective communication and issue resolution.
Qualifications
  • Diploma or bachelor's degree in marketing, marketing communications, data science, business, or a related field.
  • 1-3 years of experience in digital marketing, CRM, or growth-related roles.
  • Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Proficiency in Microsoft Excel and API knowledge (optional).