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Service Desk Engineer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time
Service Desk Team Member

We are looking for a highly motivated and skilled individual to join our Service Desk team as a Service Desk Analyst. In this role, you will be responsible for providing technical support to users via phone and chat, as well as dispatching tickets and ensuring that calls are recorded and solutions communicated.

As a Service Desk Analyst, you will work closely with our internal stakeholders to resolve technical issues and provide excellent customer service. You will also contribute to the continuous improvement of our IT services and processes.

Your Key Responsibilities:

  • Provide technical support to users via phone and chat
  • Dispatch tickets and ensure that calls are recorded and solutions communicated
  • Solve first and second-level incidents and service requests
  • Report critical and important applications, while performing proactive & 24/7 monitoring to ensure minimum downtime while maintaining the SLA's

What We Offer:

  • A challenging and rewarding role with opportunities for growth and development
  • A collaborative and dynamic work environment
  • Competitive compensation and benefits package
  • The opportunity to work with a global team and contribute to the success of Ørsted