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Lodging Partnership Expert

1 week ago

Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

About Expedia Group

As a global leader in the travel industry, Expedia Group is committed to creating an inclusive work environment where everyone belongs. Our company values diversity, equity, and inclusion, and we strive to make travel more accessible to everyone.

About This Role

We are looking for a talented Lodging Partnership Expert to join our Expedia Product & Technology division. In this role, you will work closely with partners to assist them on our product and services, resolving issues and improving their experience.

  • You will lead and resolve issues and complaints with high-quality resolution in inventory management, financials, and training.
  • You will document and classify interactions and issues accurately in the appropriate systems.
  • You will report on emerging and recurring issues promptly.
  • You will adhere to internal processes and policies when interacting with partners.
  • You will maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions.
  • You will leverage Expedia Group's toolkit to increase the customers they attract on the Expedia Group platform.
  • You will educate lodging partners on self-service features available.
  • You will build firm knowledge on product, processes, and policies.
  • You will review and identify root causes for all intensified cases to propose improvements to reduce recurrence.