Hotel Operations Associate

5 days ago


Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

ENGINEERINGUK is a leading provider of travel services, and we're committed to delivering exceptional experiences for our clients and partners. As a Lodging Partner Associate, you will play a vital role in ensuring that our lodging partners receive top-notch support and assistance. In this role, you will be responsible for:

Key Responsibilities
  • Delivering Outstanding Support: Provide prompt and effective support to our lodging partners via various channels, including phone, chat, email, and social media.
  • Resolving Technical Issues: Lead and resolve issues and complaints with high quality resolution in inventory management, financial, and training areas.
  • Maintaining Accurate Records: Document and classify interactions and issues accurately in the appropriate systems.
  • Monitoring Performance: Report on emerging and recurring issues promptly.
  • Building Strong Partnerships: Adhere to internal processes and policies when interacting with partners and maintain excellent partner relations in a positive, compassionate, and professional attitude.


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