Supply Chain Optimization Specialist

2 weeks ago

Klang, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

At F. Hoffmann-La Roche Gruppe, we are committed to fostering diversity, equity, and inclusion in all our endeavors. This commitment is rooted in our understanding that diverse perspectives are essential for driving innovation and success in the global healthcare landscape.

The Role

As a Supplier Enablement Specialist, you will play a pivotal role in creating higher supply chain value generation by maximizing the digitization potential of key Roche global suppliers over the GEP network. Your primary responsibility will be to coordinate the deployment, monitoring, and maintenance of these integrations, serving as the first point of contact towards vendors across regions.

You will actively contribute to daily work coordination in line with leadership guidance, continuously improving the performance of Roche-RSS. The role involves working directly under Roche (Renewable or Convertible).

Essential Responsibilities:

Stakeholder Management
  • Coordinate and secure timely integration of targeted suppliers, working closely with the deployment project team, integration parties, and related support organizations.
  • Deploy, hypercare, and issue resolution of integrated supplier scope.
  • Serve as the Single Point of Contact (SPOC) for responsible vendors regarding integration issues, manage resolutions collaborating with GEP and Roche internal support organizations.
  • Align and collaborate on common supplier integrations for MyBuy and Nexxe (iCollab).
  • Manage top vendor communication together with the Adoption/Communication team and SE Communication.
  • Provide visibility to Global SE Lead and Deployment Lead(s) on integration and operation status of global suppliers.
  • Collaborate with Supplier Enablement teams across regions.
  • Support SE Global Lead in strategic initiatives and continuous improvement efforts.
Service Delivery
  • Share best practices and resolve issues with business support teams.
  • Support project work, including data collection, testing, and participating in workshops.
  • Coordinate activity transfers and system implementation.
  • Daily process coordination in relevant areas.
  • End-to-end payment management, resolving general issues and preventing duplicate payments.
  • Handle vendor and internal business inquiries.
  • Report activities according to SOPs and additional country-specific reporting needs.
  • Proactively manage knowledge retention by creating and updating process documentation and supporting materials.
  • Contribute to internal and external audit activities, acting according to ICFR and audit requirements.
  • Proactively manage operations with a focus on process improvement and stakeholder partnership.
Technical Expertise
  • Collaborate with GBMP and SE Global Lead on process and operations continuous improvements regarding integrated global vendors.
  • Act as regional first point of contact for system changes and enhancements impacting SE Operations.
  • Coach and coordinate supplier or system integration-related changes at the global level.
  • Maintain a global overview of e-invoicing across different systems/processes.
  • Collaborate with Roche support, process, and business owners to resolve critical supplier enablement issues.
  • Provide training to global suppliers on e-invoicing tool usage.
  • Proactively prevent technical issues with supplier system integrations.
  • Support deployment activities, including technical setup, testing, and notification management towards vendors.
About You
  • Able to operate in fast-paced, multi-tasking environments.
  • Manage multiple deliverables.
  • Prioritize tasks to achieve results and meet deadlines.
  • Drive continuous improvement and challenge the status quo.
  • Effectively manage change, explain context, answer questions, and listen to concerns.
  • Strong problem-solving and analytical skills.
  • Self-motivated and self-managed, able to work independently.
  • Service-oriented.
  • Precise and focused.
  • Proactive thinking with a solution-focused attitude.
Requirements
  • Possess a University or College Degree.
  • Experience with invoicing/purchasing tools is mandatory.
  • Analytical capability, good IT skills, good Excel knowledge, excellent SAP skills.
  • Employees are responsible for performing their duties in line with SHE Guidelines and applicable laws.

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