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Process Improvement Officer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

As a Quality & Service Officer at OCBC, you will be part of a high-performing team that is passionate about delivering exceptional service and quality to our customers. Your primary responsibilities will include driving process improvements, recognizing process improvement teams, and fostering a culture of quality and service excellence within the division.

Requirements:
  • Graduate in banking, finance, or related fields.
  • Lean Six Sigma certification or equivalent.
  • Exceptional communication and interpersonal skills.

You will also be responsible for establishing and managing service level agreements (SLAs) with business units, monitoring compliments received by the Operations and Technology staff, and conducting trend analysis and benchmarking against industry standards.