Senior Technical Solutions Consultant
2 days ago
About Vontier
At Vontier, we are a dynamic and innovative force in the world of technology-driven retail solutions. Our foundation is built on tech expertise, shaped by the integration of various groups within our network and strategic acquisitions worldwide.
Our Culture
We craft a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. Our people work on new products and tech stacks that make lives easier. We have a learning environment where we challenge the status quo and encourage a growth mindset.
About the Role
The Technical Solution Engineer role involves understanding business needs and technical requirements of customers to design solutions using a mix of Invenco, incumbent, and other vendor products. It combines pre-sales, sales engineering, and business analysis, serving as a crucial link between customers and the company's business, development, and technical teams; and acts as a global conduit between CDMs and customers, ensuring timely issue resolution.
Key Responsibilities
- Customer Management: Build strong customer relationships, serving as the key link between customers, business development, and technical teams before and during the project life cycle.
- Provide pre-sales and technical support, conducting product demos, discussions, and site visits to align solutions with customer needs.
- Prepare user-friendly business and technical documentation including presentations, proposals, and project updates.
- Solution Design: Collaborate with internal and global teams to develop solutions using Invenco products.
- Translate customer and market needs into clear technical solutions and business requirements.
- Be a crucial link between customers and the company's business development and technical delivery teams.
- Pre-Sales and Sales Engineering: Provide assistance with Requests for Pricing and Statements of Work.
- Work with the Business Development team to provide product, business, and technical knowledge in support of pre-sales activities.
- Project Support and Technical Resolution: Act as the primary technical point of contact during pilot implementations, ensuring smooth setup and resolving issues promptly.
- Provide comprehensive training and documentation to service partners and internal teams, including user manuals and guides.
- Monitor and troubleshoot project-related issues during the entire lifecycle.
- Support mass deployment for Invenco by GVR customers.
About Your Experience
You'll have worked in a similar role with experience designing technical solutions. Most importantly, you will love working with customers and be able to collaborate across a range of different teams to get projects delivered.
- 3+ years experience in designing technical solutions
- Relevant tertiary qualification in IT or Engineering
- Proven experience working in an Agile project team environment
- Has worked in a sales engineer or similar position.
- Excellent communication skills both written and verbal in English
- No restrictions to travel
- Desirable: Experience supporting payment systems (ie. Cards / POS payment industry)
Vontier Benefits
- Competitive and performance-based pay
- Global career opportunities and development
- Enhanced leave policy paid parental leave & get your birthday off
- Medical insurance for employee and immediate family members and access to EAP services
- Flexibility to balance your work-life in a way that's right for you
- Variety of Employee Resource Groups and volunteer days
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