Operations Manager
1 month ago
We are SummitNext Technologies Sdn. Bhd., a provider of innovative technology solutions and business process outsourcing in Selangor, where we strive for excellence.
As a key player in the rapid expansion of our company, we are seeking highly skilled individuals to join our team as an Operations Manager in the logistics industry.
Key Responsibilities :
- Project Management
- - Ensure timely completion of projects by managing resources, tracking progress, and delivering high-quality results.
- - Develop and implement effective action plans to meet client requirements and achieve business objectives.
- - Maintain accurate records of project data, reports, and communications with stakeholders.
- - Conduct regular presentations to management and clients on project status and outcomes.
- - Assume overall responsibility for site activities in the absence of the Operations Manager.
- - Communicate potential issues and risks to the management team for prompt resolution.
- - Collaborate with clients to understand their needs and develop strategies to meet their expectations.
Team Leadership
- - Foster a positive team culture by leading, mentoring, and coaching Customer Service Agents to meet business goals.
- - Monitor team performance and provide constructive feedback to ensure alignment with business objectives.
- - Facilitate regular team meetings, one-on-one sessions, and skip-level discussions to promote open communication and collaboration.
- - Organize team-building activities to maintain a motivated and performance-driven team.
- - Effectively handle escalations from team members and clients to ensure prompt resolution and customer satisfaction.
Job Requirements:
- - Minimum 2 years of experience as an Operations Manager or equivalent role in a contact centre environment.
- - Proven ability to supervise, train, coach, and motivate a team to achieve exceptional results.
- - Essential skills: leadership, mentoring, coaching, and people management.
- - Strong analytical and problem-solving skills to make informed decisions.
- - Excellent interpersonal and communication skills to build rapport with team members and stakeholders.
- - Ability to work independently with minimal supervision and multitask efficiently.
- - Proficiency in Microsoft Office applications and CRM systems.
- - Willingness to work flexible hours, including weekends, as required.
Estimated Salary: RM4,000 - RM5,000 per month.
Benefits:
- - Comprehensive maternity leave policy.
- - Opportunities for career growth and professional development.
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Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full timeSummitNext Technologies Sdn. Bhd. is a leading provider of BPO and Technology Solutions in Selangor, where innovation meets excellence.We are seeking an experienced Team Leader to join our team and provide unrivalled support to our clients in the logistics industry.The successful candidate will be responsible for:Managing daily operations, ensuring all...
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