Operations Manager
1 day ago
We are SummitNext Technologies Sdn. Bhd., a provider of innovative technology solutions and business process outsourcing in Selangor, where we strive for excellence.
As a key player in the rapid expansion of our company, we are seeking highly skilled individuals to join our team as an Operations Manager in the logistics industry.
Key Responsibilities :
- Project Management
- - Ensure timely completion of projects by managing resources, tracking progress, and delivering high-quality results.
- - Develop and implement effective action plans to meet client requirements and achieve business objectives.
- - Maintain accurate records of project data, reports, and communications with stakeholders.
- - Conduct regular presentations to management and clients on project status and outcomes.
- - Assume overall responsibility for site activities in the absence of the Operations Manager.
- - Communicate potential issues and risks to the management team for prompt resolution.
- - Collaborate with clients to understand their needs and develop strategies to meet their expectations.
Team Leadership
- - Foster a positive team culture by leading, mentoring, and coaching Customer Service Agents to meet business goals.
- - Monitor team performance and provide constructive feedback to ensure alignment with business objectives.
- - Facilitate regular team meetings, one-on-one sessions, and skip-level discussions to promote open communication and collaboration.
- - Organize team-building activities to maintain a motivated and performance-driven team.
- - Effectively handle escalations from team members and clients to ensure prompt resolution and customer satisfaction.
Job Requirements:
- - Minimum 2 years of experience as an Operations Manager or equivalent role in a contact centre environment.
- - Proven ability to supervise, train, coach, and motivate a team to achieve exceptional results.
- - Essential skills: leadership, mentoring, coaching, and people management.
- - Strong analytical and problem-solving skills to make informed decisions.
- - Excellent interpersonal and communication skills to build rapport with team members and stakeholders.
- - Ability to work independently with minimal supervision and multitask efficiently.
- - Proficiency in Microsoft Office applications and CRM systems.
- - Willingness to work flexible hours, including weekends, as required.
Estimated Salary: RM4,000 - RM5,000 per month.
Benefits:
- - Comprehensive maternity leave policy.
- - Opportunities for career growth and professional development.
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