Contract Renewal and Enhancement Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Full time

We are seeking a highly motivated Customer Success Representative to join our team at Veeam. As a Customer Success Representative, you will be responsible for ensuring the best customer experience as well as customer retention, with the customer success being the number one objective. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

You will be responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This role requires you to make phone calls, use video conferencing, emails, and other digital channels to connect with customers.

Responsibilities
  • Effectively manage renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross-sell.
  • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com).


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