Renewal and Upsell Specialist
3 days ago
In this role as Customer Success Representative, you will drive revenue bookings and overachieve quotas through retaining customers. You will be responsible for ensuring the best customer experience as well as customer retention, with the customer success being the number one objective. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.
The Customer Success Representative will also be responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position requires Customer Success Representatives to make phone calls, use video conferencing, emails, and other digital channels to connect with customers.
Responsibilities- Effectively manage renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross-sell.
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction.
- Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates.
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Contract Renewal and Enhancement Expert
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