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Digital Operations Director
1 week ago
As a leader in the financial services industry, our client is seeking a seasoned professional to drive the end-to-end digital financial services operations across customer service, collections, onboarding, merchant risk, AML/KYC, and operational excellence.
The ideal candidate will have 10+ years of experience in Malaysia's consumer lending industry in an operations, customer service, and collections management capacity. Experience in fintech, unsecured mobile wallets, and payments will be advantageous.
This is a key hire reporting to the Country CEO, with responsibility over 100+ staff. The successful candidate will lead the team to deliver exceptional customer experiences, manage risks effectively, and drive business growth.
Key Responsibilities:
- Develop and implement strategies to improve operational efficiency and reduce costs
- Lead cross-functional teams to deliver projects and initiatives on time and within budget
- Collaborate with stakeholders to identify and mitigate risks
About Our Client:
Our client is a renowned digital finance presence in the region, recognized for its commitment to ethical and accessible finance services. With a large ongoing consumer lending book and financial services portfolio, the company is at the forefront of investing in infrastructure and new technologies.
The company welcomes applicants who share its vision of delivering exceptional customer experiences and driving business growth through innovation and collaboration.
