Senior Business Alliance Manager
1 month ago
Job Title: Senior Business Alliance Manager
Job Summary: We are seeking a highly skilled and experienced Senior Business Alliance Manager to join our team at J-Recruit Recruitment Agency. The successful candidate will be responsible for developing and implementing comprehensive partner retention strategies to enhance loyalty, minimize churn, and maximize lifetime value.
Key Responsibilities:
- Develop and implement comprehensive partner retention strategies to enhance loyalty, minimize churn, and maximize lifetime value.
- Serve as the primary point of contact for partners, fostering strong relationships through regular communication, personalized support, and proactive engagement.
- Solicit feedback from partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly.
- Conduct regular analysis of partner needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services.
- Stay updated on marketing promotions and their terms and conditions offered by the company, effectively communicating them to partners.
- Monitor partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement.
- Address partner concerns and resolve issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
- Collaborate with internal teams to ensure alignment on partner needs and deliver seamless partner experience.
- Familiarize oneself with the partner relations platform to navigate effectively after receiving support from the partner relations platform administrators.
- Stay informed about industry trends, competitive landscape, and best practices in partner retention, continuously seeking opportunities to improve the company's retention efforts.
- Act in the best interest of the company at all times and collaborate with the rest of the partner relations team to promote the company's services effectively.
Requirements:
- BSc degree in a business-related field.
- At least 2 years of experience in business development roles. Experience within the financial services industry is considered an advantage.
- Fluent speaker with excellent oral and written skills in Malay & English. Mandarin is considered an advantage.
- Excellent organizational and analytical skills.
- Confident, persuasive, and ambitious.
- Self-motivated.
- Strong interpersonal and communication skills.
- Ability to work in a dynamic environment and maintain a high-level of organization.
- Ability to work autonomously and under pressure.
- Dynamic, innovative, and target-oriented. Computer literate.
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