Senior Business Alliance Manager

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

Job Title: Senior Business Alliance Manager

Job Summary: We are seeking a highly skilled and experienced Senior Business Alliance Manager to join our team at J-Recruit Recruitment Agency. The successful candidate will be responsible for developing and implementing comprehensive partner retention strategies to enhance loyalty, minimize churn, and maximize lifetime value.

Key Responsibilities:

  • Develop and implement comprehensive partner retention strategies to enhance loyalty, minimize churn, and maximize lifetime value.
  • Serve as the primary point of contact for partners, fostering strong relationships through regular communication, personalized support, and proactive engagement.
  • Solicit feedback from partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly.
  • Conduct regular analysis of partner needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services.
  • Stay updated on marketing promotions and their terms and conditions offered by the company, effectively communicating them to partners.
  • Monitor partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement.
  • Address partner concerns and resolve issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
  • Collaborate with internal teams to ensure alignment on partner needs and deliver seamless partner experience.
  • Familiarize oneself with the partner relations platform to navigate effectively after receiving support from the partner relations platform administrators.
  • Stay informed about industry trends, competitive landscape, and best practices in partner retention, continuously seeking opportunities to improve the company's retention efforts.
  • Act in the best interest of the company at all times and collaborate with the rest of the partner relations team to promote the company's services effectively.

Requirements:

  • BSc degree in a business-related field.
  • At least 2 years of experience in business development roles. Experience within the financial services industry is considered an advantage.
  • Fluent speaker with excellent oral and written skills in Malay & English. Mandarin is considered an advantage.
  • Excellent organizational and analytical skills.
  • Confident, persuasive, and ambitious.
  • Self-motivated.
  • Strong interpersonal and communication skills.
  • Ability to work in a dynamic environment and maintain a high-level of organization.
  • Ability to work autonomously and under pressure.
  • Dynamic, innovative, and target-oriented. Computer literate.


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