Healthcare Educator
7 days ago
About Us
Rhian_Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. Our range of products and services improves patient outcomes and reduces care costs.
We provide our solutions in almost 100 countries, united by a promise to be forever caring. Our team of around 10,000 colleagues work together to deliver high-quality products and services that make a real difference in people's lives.
As Nursing Care Advisor at Rhian_Convatec, you will play a key role in educating patients on Ostomy and Wound Management. You will create and deliver patient education programs, assist in conducting product-related case experiences, and work closely with Customer Service & Sales Personnel to provide excellent care continuum to patients.
Key Responsibilities
- Timely response to patient/caregivers on clinical related issues and routine follow-up calls.
- Conduct ostomy & wound care teaching and troubleshooting sessions with patients/caregivers via teleconsultation/live chat and patients visiting the Patient Education Centre.
- Recommend the right ostomy and wound products that best suit patients' needs.
- Patient App management – Patients' data record & documentation.
- Manage Social Welfare/MAKNA/Yayasan/JPA/NGO patients.
- Coordinate with Nurse Associate for patient home/ward visits.
- Work closely with the Customer Service & Sales Personnel in providing excellent care continuum to patients.
- Support the hospitals' ET nurses in their Colorectal Cancer Support Group meetings/activities in targeted hospitals.
- Ensure Patient Education Centre is well maintained and equipped to manage patient visits.
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