Order Management and Customer Support Specialist

4 days ago


Ipoh, Perak, Malaysia Coherent Corp. Full time
Job Summary

We are seeking an experienced Order Management and Customer Support Specialist to join our team at Coherent Corp. This role will be responsible for managing post-sales activities, processing service requests, and ensuring timely order fulfillment.

Main Responsibilities
  • Post-Sales Activities: Manage RMA's, service requests, and service billings in a timely and efficient manner.
  • Customer Verification: Verify customer and order information for accuracy, ensuring it aligns with previous records as needed.
  • Install Base Updates: Manage updates for customer assets, including maintenance and configuration changes.
  • Account Maintenance: Perform customer master maintenance, supporting new account set-up, clean-up, and miscellaneous updates.
  • Cross-Functional Collaboration: Work closely with the Field Service Team to manage incoming calls, emails, and other requests related to equipment returns, repairs, replacements, parts orders, and delivery schedules.
  • Order Review: Review all Orders for completeness to ensure they adhere to Coherent's Global Booking Policy.
  • Shipping and Logistics: Interface with shipping and logistics teams to follow up on shipping status and resolve any issues promptly.
  • Escalations: Process escalations for customers with down systems, providing timely resolutions to minimize downtime.
  • Order Entry and Communication: Ensure all service orders are entered into the ERP system in a timely manner and manage customer communication effectively.
  • Order Status and Tracking: Provide Order Status and Tracking Information to Internal and External customers, maintaining transparency and clear expectations.
  • Backlog Management: Manage and resolve backlog issues, including order hold release, product configuration problems, item number discrepancies, and purchase order requirements.
Qualifications and Requirements
  • Experience: Minimum 4 years of experience in a Customer Service/Order Management related role in a complex business environment.
  • Attention to Detail: Strong attention to detail and commitment to operational excellence, ensuring high-quality work products.
  • Communication Skills: Outstanding written and verbal communications skills, with fluency in English.
  • Organization and Multitasking: Well-organized and able to effectively handle multiple tasks, prioritizing responsibilities and deadlines.
  • Technical Skills: Experience with Oracle and Salesforce.com is preferred.
  • Availability: Ability to work from 6 am to 3:15 pm to support US hours, with flexibility to work during weekends.
  • Education: College-level courses, AA degree preferable.
About Our Company Culture

At Coherent Corp., we value Integrity, Collaboration, Accountability, Respect, and Enthusiasm (ICARE). As an Order Management and Customer Support Specialist, you will embody these values in your daily work, creating a positive impact on our team and customers.



  • Ipoh, Perak, Malaysia II-VI UK, Ltd. Full time

    Career Opportunity: II-VI UK, Ltd. is looking for a skilled Sales Support Analyst to join our team. The successful candidate will provide sales support to Global RSM / KAM and to Sales Representatives.Job Description:Provide sales support to Global RSM / KAM and to Sales Representatives.Review hub inventories and aging. Constantly liaise with customers for...


  • Ipoh, Perak, Malaysia Coherent Corp. Full time

    About the RoleThis is an exciting opportunity to join the team at Coherent Corp as an Order Management Coordinator.You will be responsible for managing orders from receipt to completion, ensuring accuracy and efficiency throughout the process. This includes coordinating with suppliers, processing orders, and resolving any issues that may arise.The ideal...


  • Ipoh, Perak, Malaysia Coherent Corp. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Coherent Corp.The ideal candidate will have a strong background in customer service, order management, and sales coordination. They will be responsible for coordinating shipments, resolving issues, and providing exceptional customer service.The successful candidate...


  • Ipoh, Perak, Malaysia Coherent Corp. Full time

    Company OverviewCoherent Corp. is a global leader in lasers, engineered materials, and networking components. Our company is committed to innovation and excellence, providing a comprehensive career development platform for our employees.Job DescriptionThe Inside Sales Analyst will play a crucial role in supporting the sales team by managing orders,...


  • Ipoh, Perak, Malaysia II-VI UK, Ltd. Full time

    • Reconcile and audit orders to customer contracts / purchase orders.• Ensure orders and change orders are booked in accordance with Coherent's global bookings, SOX and revenue policies.• Review sales order packets for completeness and accuracy.• Enter and Book orders in the global Oracle ERP System including service contracts.• Work closely with...


  • Ipoh, Perak, Malaysia Coherent Corp. Full time

    Primary ResponsibilitiesResponsible for managing post sales activities related to processing RMA's service requests, and service billings.Verify customer and order information for correctness, checking it against previously obtained information as necessary.Manage Install base updates for customer assets.Perform customer master maintenance – supporting new...


  • Ipoh, Perak, Malaysia Coherent Corp. Full time

    Primary ResponsibilitiesReconcile and audit orders to customer contracts / purchase orders.Ensure orders and change orders are booked in accordance with Coherent's global bookings, SOX and revenue policies.Review sales order packets for completeness and accuracy.Enter and Book orders in the global Oracle ERP System including service contracts.Work closely...


  • Ipoh, Perak, Malaysia Yee Lee Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team in Ipoh, Perak. As a key member of our IT department, you will play a crucial role in ensuring that our customers receive exceptional technical support.Key ResponsibilitiesCustomer Support: Act as the primary contact for customers seeking technical...


  • Ipoh, Perak, Malaysia Rentokil Pest Control South Africa Full time

    Service and Support SpecialistWe are seeking a highly skilled and experienced individual to join our team as a Service and Support Specialist. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support.Key Responsibilities:Providing technical support to customers and resolving any issues...


  • Ipoh, Perak, Malaysia LS FAMILY SDN BHD Full time

    At LS FAMILY SDN BHD, we are seeking a highly skilled and organized Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our clinic.The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Microsoft...


  • Ipoh, Perak, Malaysia 1Millennium International Full time

    1Millennium International seeks a Sales and Customer Engagement Specialist to join our team in the Greentown Business Centre Ipoh. This full-time role involves working closely with customers, showcasing products, and delivering exceptional service.About the RoleThis is a customer-facing position that requires strong communication skills, product knowledge,...


  • Ipoh, Perak, Malaysia Coherent Corp. Full time

    Job OverviewCoherent Corp. is a global leader in lasers, engineered materials and networking components. We are seeking an experienced Sales Order Administrator to join our team in Malaysia.


  • Ipoh, Perak, Malaysia TIME's group Full time

    We are seeking an experienced Executive Support Specialist to join our team at TIME's group. This role involves providing high-level administrative support to managers and employees, ensuring the efficient day-to-day operations of the office.Key Responsibilities:Manage daily office operations including answering phones, scheduling meetings, and maintaining...


  • Ipoh, Perak, Malaysia Coherent Corp. Full time

    Role ResponsibilitiesThe Inside Sales Analyst will be responsible for managing orders, coordinating shipments, and resolving issues. This will involve working closely with the sales team, production, finance, and logistics departments to ensure seamless execution of orders. The analyst will also provide sales support to Global RSM/KAM and Sales...


  • Ipoh, Perak, Malaysia TIME's group Full time

    Job Description:We are seeking a skilled Administrative Accounting Support Specialist to join our team. As an ideal candidate, you will be responsible for supporting daily transactional accounting activities for timely month-end closing.You will prepare journal entries, accounting schedules, and provide administrative support as needed.Diploma or Bachelor's...


  • Ipoh, Perak, Malaysia Wei Dat Steel Wire Full time

    Warehouse and Distribution Specialist Job Description:We are seeking an experienced Warehouse and Distribution Specialist to join our team at Wei Dat Steel Wire. In this role, you will be responsible for managing warehouse operations, including receiving, storing, and shipping products.Key Responsibilities:Manage warehouse inventory levels to ensure accurate...


  • Ipoh, Perak, Malaysia Resourceful Management Consulting Full time

    Job DescriptionWe are seeking a highly skilled and experienced Recruitment Specialist to join our team at Resourceful Management Consulting.This is a mid-senior level full-time position that requires proficiency in HR modules, with 3-5 years of working experience in Malaysia.The ideal candidate will have strong communication skills, both written and oral,...


  • Ipoh, Perak, Malaysia Johnson & Johnson Full time

    About the Position:We are seeking a Medical Devices Specialist to join our team in Malaysia. The successful candidate will be responsible for making regular visits to customer locations, gathering information on orders and market conditions, and performing contract and/or tender management activities.About Our Team:Johnson & Johnson is a global healthcare...


  • Ipoh, Perak, Malaysia II-VI UK, Ltd. Full time

    Job Summary: We are seeking a dedicated Customer Service Liaison to join our team. As a key member of our customer service team, you will be responsible for providing sales support to Global RSM / KAM and to Sales Representatives.Key Responsibilities:Provide sales support to Global RSM / KAM and to Sales Representatives.Review hub inventories and aging....


  • Ipoh, Perak, Malaysia II-VI UK, Ltd. Full time

    About Our Company: II-VI UK, Ltd. is a global leader in lasers, engineered materials, and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets.Job...