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Customer Service Operations Manager
2 weeks ago
The primary responsibility of this role includes championing service performance within the branch, approving and reviewing teller and related branch financial transactions, staff capacity planning, and ensuring compliance to bank's internal control and procedures.
This role also involves overseeing day-to-day activities of subordinate tellers and customer service executives, training and coaching them, and representing the bank in relationship building with the community.
To be successful in this role, you should have a minimum diploma/degree holder with SPM/STPM and related working experience. You should also have a strong cross-selling experience, knowledge in banking operations, good interpersonal and communication skills, and strong organization and planning skills.
About Hong Leong Bank:
We are a leading financial institution in Malaysia with a century of entrepreneurial heritage. We provide comprehensive financial services guided by a digital-at-the-core ethos and have earned industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.
