Senior IT Executive
5 days ago
We are seeking a highly skilled Senior IT Executive to join our Corporate IT team at CARSOME. As a key member of our IT Service Operations Unit, you will play a critical role in maintaining and advancing our IT infrastructure.
Key Responsibilities**IT Asset Management**
- Manage and track IT assets using our Asset Tiger system, ensuring accurate lifecycle oversight and compliance with company standards.
- Conduct regular audits of in-store devices to confirm inventory accuracy and completeness.
- Maintain up-to-date records of asset movements, reflecting real-time statuses.
- Coordinate the setup and recovery of IT equipment for new hires and departing employees to minimize operational disruptions.
**Ticket Management**
- Resolve incoming IT support tickets via Jira efficiently, prioritizing based on urgency and impact.
- Provide level 3 technical support for a range of end-user devices, including troubleshooting complex issues in collaboration with the IT team.
- Enhance response times and the quality of IT support services by working closely with other IT team members.
**Audit and Compliance**
- Perform regular IT audits, both on-site and off-site, ensuring adherence to company standards and regulatory requirements.
- Manage onboarding and offboarding processes effectively, overseeing all IT-related aspects.
**Additional Responsibilities**
- Support a full spectrum of IT activities related to end-user devices such as notebooks, mobile devices, and printers.
- Liaise with vendors and third-party service providers to ensure service quality and compliance.
- Collaborate extensively within the larger IT Service Operations Unit to support broader operational needs.
- Undertake other tasks as required by the department and operational demands.
To be successful in this role, you will need:
- Excellent organizational and project management skills.
- Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficient in ITIL and IT service management platforms.
**Qualifications**
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT operations, covering the full spectrum of IT end-user device support services.
- Proficiency in IT service management software and ITIL best practices.
- Demonstrated experience in the management of IT assets, including tracking, auditing, and comprehensive reporting.
**Working Arrangements**
- Reporting Manager: Senior Manager, Workplace Technology
- Working Hours: 9am – 6pm, Mon – Fri
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